If people can’t hear you while you are in a Skype call, then you are in the right place. With the guidance of this article, by following certain steps, you will do something like a microphone diagnostic with the purpose of finding and eliminating the problem.
1. Does Skype receives your voice?
First let’s check if your voice actually has a problem traveling from the microphone all the way to Skype. To do this sign-in with your Skype name and password and from the menu go to: Tools -> Options -> Audio Settings. Where it says Microphone you see a drop down menu with a few devices and where it says Volume you see a volume indicator and a slider.
Leave this window opened, take your microphone and say something. While you are speaking look at the indicator – it must be filling with green color. The louder you speak, the more to the right the indicator will fill.
If the indicator is reacting to your voice, then all should be fine on your end. To be sure you can make a quick test call and if it also goes well, then tell the person that does not hear you to read the article I made for the opposite problem. But if the indicator is not reacting, then we have a problem.
2. Skype options
In step 2 we will change some Skype settings. While you are in the window from step 1, check if the checkbox called Automatically adjust microphone settings is checked. You need to either ckeck it or to move the slider all the way to the right. Now try to speak to the microphone one more time and watch the indicator. If this solved your problem, then save the settings and you are done. If not, let’s continue.
Click on the drop down menu to the right of Microphone and if you have more than one device there, test with each of them. Speak to the microphone after each change to see if one of them is working. If you find one, save the settings. If none of them are working properly, leave without saving.
3. Connecting the microphone
In this step we will check if the microphone is connected properly. Take a look behind the computer (or on the front, if you are using the front panel) and see if the pink jack (the one for the microphone is usually pink) is plugged all the way. Push it harder to make sure it is connected.
Also check if it is connected in the right place. Usually it is pink and it could has a small microphone icon. If you have two of them – one on the back panel and one on the front panel, then try the other one.
If everything is properly connected, check if your microphone has a turn on switch or a volume control somewhere on the cable or the body of the device. Turn it on and increase the volume if you can. Go to step 1 to test after any change.
4. Windows settings
4.1. For Windows 7
If you are using Windows 7, go to Start -> Control Panel -> Hardware and Sound -> Manage Audio Devices. A window opens. Click on Recording.
You see a list with devices. Is a Microphone one of them? If not, right click on one of the devices and put the ticks (if they are not there) on Show Disabled Devices and on Show Disconnected Devices. Now you have to see the Microphone.
If it is in gray color and it says Disabled, right click on it and choose Enable. This will activate it.
If the microphone is enabled, right click on it and choose Properties and then Levels. Here you will see a small button to the right. It can be used to mute the microphone. If there is a small red icon on it, then it is muted and you need to click it. Save the settings.
4.2. For Windows XP
If you are using Windows XP, go to Start -> Control Panel or if you are using the old menu – Settings -> Control Panel. From there go to: Sounds, Speech and Audio Devices -> Sounds and Audio Devices or if you are using the old view – go directly to Sounds and Audio Devices. Now go to: Voice -> the button below Voice recording, called Volume.
Here there are sliders for several things. One of them is Mic Volume or Microphone. Below the slider there could be a checkbox called Mute or there could be another one called Select. If the first one is there – uncheck it, if the second one is there – check it. And about the slider it self, slide it up to increase the volume.
Now click on the button Advanced, which is below the slider. If you do not see it there, you can make it appear by going to the menu: Options -> Advanced controls. After clicking the button you see a window, where you see a checkbox called Microphone Boost (or Mic Boost). It is recommended to check it. (Thanks to Bongel, who mentioned this last tip in the comments of the Bulgarian version of this article).
5. Skype version
The problem could also be caused by incompatibility between different Skype versions. I have seen this happening. If nothing else is working, then you and the people that are not hearing you, should update to the latest version.
There are other possibilities of course. Your microphone could be damaged or broken or your computer could have a software or a hardware problem that is not mentioned in this article.