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Skype errorIf you have Windows XP without Service Pack 3 (SP3) and you try to use Skype 6.7 or a more recent version, you will encounter the following fatal error:

Failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll).

Skype 6.7 is the first version to require the GetLogicalProcessorInformation function. The problem is that this function is introduced to Windows XP in SP3. This is why even the official system requirements for Skype say that we need Service Pack 3 for XP.

Fatal error: Failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll)

Solutions to the problem

Install Service Pack 3

Windows XP Service Pack 3The official solution is to simply update Windows XP to SP3. The easiest way to do it is via Windows Updates.

More on how to get Service Pack 3 see on this page.

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See also:

47 responses on this post

  1.  
    nicimaci says:
    #1

    Is it possible to keep my skype addresses even though I need to uninstall skype in order to downgrade to 6.6

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  2.  
    Nikolay (Admin of Chat4o) says:
    #2

    @nicimaci
    Hi.
    You mean your contacts, right? They will remain after you downgrade, so there is no problem. Still the better option is to install service pack 3, but you choose.
    If you want to backup them just to be super extra safe you can first download the portable version from here http://en.chat4o.com/skype-portable-5-0/ and then sign in and backup them like it is described here http://en.chat4o.com/export-skype-contacts/.
    Regards.

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  3.  
    bannu says:
    #3

    It is nice. I am getting kernel32.dll. I have read the instructions, there is no such problem. Thank you.

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  4.  
    Kathir says:
    #4

    Thanks… Its working.,,, cool

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  5.  
    Zahid says:
    #5

    Great. I have done on this instruction and finally 100 percent work. Thanks a lot.

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  6.  
    Nikolay (Admin of Chat4o) says:
    #6

    Hi guys. Thanks for leaving a comment :).

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  7.  
    maheen says:
    #7

    hi i can’t geting 32 kernal 32 on xp pack 2 plz help me

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  8.  
    Nikolay (Admin of Chat4o) says:
    #8

    @maheen
    Hi. What do you mean?

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  9.  
    ramiz says:
    #9

    Hi. Kernel32.dll error is not solved. Plz help me.

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  10.  
    Nikolay (Admin of Chat4o) says:
    #10

    @ramiz
    Hi. Did you update to SP3? If it did not solve it, the update might have failed somehow. Try checking for errors on the hard drive and fixing the registry with a program like CCleaner. You might need to reinstall or to repair Windows somehow. Or you can use the solution with the downgrade to older version.

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  11.  
    ankit says:
    #11

    awesome solution

    Thumb up 1 Thumb down 1
  12.  
    Fazal Khan says:
    #12

    Your Genious Admin …. Thanks for Solve my problem

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  13.  
    Nikolay (Admin of Chat4o) says:
    #13

    I didn’t come up with it, but I am happy it helps you :)

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  14.  
    Nardi says:
    #14

    Thank u very much man!!! :)

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  15.  
    priyanka says:
    #15

    Skype 6.6 will work in win xp sp2 ?

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  16.  
    Nikolay (Admin of Chat4o) says:
    #16

    @priyanka
    Hi. Yes :).

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  17.  
    kostas says:
    #17

    Guys, I have service pack 2. How can I update to windows service pack 3? Please help me, why don’t skype works?

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  18.  
    Nikolay (Admin of Chat4o) says:
    #18

    @kostas
    Hi. The best way to get SP3 is by enabling the Automatic Updates in Windows. There is a manual way as well, you can download it from here http://www.microsoft.com/en-us/download/details.aspx?id=24
    More help on getting SP3 for XP here: http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

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  19.  
    Dj Niwantha says:
    #19

    Thanks a lot! I download the skype 6.6 and it works …\

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  20.  
    Nikolay (Admin of Chat4o) says:
    #20

    You are welcome :-)

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  21.  
    John V says:
    #21

    I run XP and downloaded and ran Skype successfully under SP 3.5. Then another program required I update to SP 4.0 and NOW I get the Skype Fatal Error “Failed to get proc. address for GetLogicalProcessorInformation (KERNEL32.dll). It worked under SP 3.5, now fails under XP SP4.0. So what do you recommend that I do?

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  22.  
    John V says:
    #22

    Ooops, on further investigation, I lied. I updated NETFRAMES from 3.5 to 4.0, but am still running XP SP 2. I’ll pursue the path of downloading the earlier SKYPE version.

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  23.  
    Nikolay (Admin of Chat4o) says:
    #23

    @John V
    Hi. What is the problem with getting SP3? You are with SP2 now, right?

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  24.  
    Esel says:
    #24

    It works! Thank you. :)

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  25.  
    Nikolay (Admin of Chat4o) says:
    #25

    @Esel
    You are welcome. Thanks for stopping by :)

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  26.  
    rubul ahmed says:
    #26

    Faild to get address for GetlogicalProcessorInformation (KERNEL 32.dill). Plz help me.

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  27.  
    Nikolay (Admin of Chat4o) says:
    #27

    @rubul ahmed
    Hi. What did you try so far that did not help? Did you successfully upgraded to Win XP SP3?

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  28.  
    Abdul Salam says:
    #28

    Hey, its working. Great job bro.

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  29.  
    Nikolay (Admin of Chat4o) says:
    #29

    @Abdul Salam
    Hi, thanks. I actually saw the solution on the forums I think :).

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  30.  
    Luigi says:
    #30

    TY MAN!! VERY MUCH!!

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  31.  
    Nikolay (Admin of Chat4o) says:
    #31

    No problem :)

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  32.  
    Riyas says:
    #32

    Thanks

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  33.  
    Nikolay (Admin of Chat4o) says:
    #33

    You are welcome :).

    Thumb up 0 Thumb down 1
  34.  
    sania says:
    #34

    Thanks a lot. This is very helpful.. Thanks a lot.. :)

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  35.  
    Nikolay (Admin of Chat4o) says:
    #35

    No problem :-)

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  36.  
    Anjum says:
    #36

    failed to get proc address for getlogicalprocessorinformation (kernel32.dll) skype did not install XP 2006. plz help me

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  37.  
    Nikolay (Admin of Chat4o) says:
    #37

    @Anjum
    Hi. Did you upgrade your windows to SP3?

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  38.  
    Homer says:
    #38

    thanks… it really works, downgrade to 6.6 version.

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  39.  
    rehman waheed says:
    #39

    thanks its working

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  40.  
    mojtaba valipour says:
    #40

    thank you so much ;)

    Thumb up 1 Thumb down 0
  41.  
    Rizwan ullah says:
    #41

    thanks a lot of….

    Thumb up 1 Thumb down 0
  42.  
    ABC says:
    #42

    Thanks dear,
    Its really working, thank u again.

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  43.  
    Nikolay (Admin of Chat4o) says:
    #43

    Guys, old versions are being retired, so one solution is left. I updated the post.

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  44.  
    Muhammad Rafi says:
    #44

    i m using skype on my system but login problem i updated my skype and this msg shows(failed to get proc address for getlogicalprocessorinformation (kernel32.dll)
    i have window xp 2006 sp2. plz help me what i do

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  45.  
    Nikolay (Admin of Chat4o) says:
    #45

    Hi. Get service pack 3 for your windows.

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  46.  
    mohamed says:
    #46

    I want to open the old Skype 3.8 but does not open the work now

    Thumb up 0 Thumb down 0
  47.  
    Nikolay (Admin of Chat4o) says:
    #47

    Hi. They stopped the old versions. Update to latest.

    Thumb up 1 Thumb down 1

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